Frequently asked questions about Urban Camp

Your accommodation questions answered

A group of children and adults with backpacks lined up at the entrance of Urban Camp, a youth camp facility, with staff members inside the building welcoming them.

FAQ

You’ll find most questions answered within the website, but here’s a few of the more popular questions we get asked. If there’s anything we haven’t covered please feel free to send us an email, post a message or call our supportive team.

How do I check booking availability?
Enter your preferred dates into our booking form and our programs team will get in touch with you.

How do I make a booking enquiry?
Simply submit one online, here. We have a comprehensive online booking management system for group leaders.

Is your facility accessible to groups with special needs?
Yes, we welcome guests and groups with special needs. All accommodation on the ground floor is wheelchair accessible. The Camp has three accessible bathrooms (wheelchair accessible bathroom and toilet, open shower recess with seat). Staff can recommend accessibility equipment hire suppliers.

How can I prepare my child or class for school camp?
We have prepared a helpful guide for school camps.

What are your terms and conditions?
Please view our conditions of hire for school group bookings.

Where do I park?
Visitors must park in designated parking places at the front of the camp (if available) or spaces at the nearby Netball and Hockey Centre. There is a bus pull-in adjacent to the camp for unloading. At no time are visitors' cars to park in the bus pull-in area.

Do I book my own itinerary?
Our program team can make all your bookings for your program. School groups can select a list of activities based on curriculum and budget. After forwarding us a list of venue preferences, your program will be booked and an itinerary will be forwarded to you.

How do we arrange payment for our urban activities? 
We will take care of the booking and send you the payment details.

What time should we arrive to camp?
Arrival time needs to be no later than 4:45pm on the first day as we are required to hold an induction, our Welcome to Camp, before dinner is served.

What are the check in and check out times?
Check in is from 2pm and check out is by 10am. If you’d like to check in or out outside of these hours, please contact our Programs Team. A fee will apply for early check in or late check out.

How do I find out more about Urban Camp?
If you can’t find what you need on the website contact one of our friendly staff by email or phone. Our social media channels also provide an insight into life at Urban Camp view our Instagram and Facebook pages here.

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  • Where rural students thrive in Melbourne

    “It gives our rural kids the opportunity to be based in Melbourne for a few days and explore city life, with all of the rich learning links to History and other integrated topics. The Urban camp team are well organised and easy to deal with, coordinating meals and experiences so that we get the absolute most out of our stay. It is seamless, experience and comprehensive service that keeps us coming back and enable us to give our rural kids the camp they look forward to for years.” — St Arnaud Primary School, 2026.

  • City access that opens pathways

    “We held our Year 11 and 12 camp at Urban Camp and enjoyed the experience very much. Our school is quite some distance from the city and the availability of such accommodation is invaluable for our students to engage in activities they would otherwise miss out on - particularly visiting a variety of tertiary institutions in a 2 or 3 day period to scout out potential pathways. The Camp and staff were wonderful and the location convenient to the city.” — Western Port Secondary College.

  • A trusted city camp tradition

    “We are a small school in a rural area and a visit to the city every second year is the culmination of a couple of our learning units. We have been visiting Urban camp for about 18 years. The accomodation and services offered by Urban Camp suit our needs perfectly.” — St Mary’s Primary School, Ararat.