FAQ

You’ll find most questions answered within the website, but here’s a few of the more popular questions we get asked. If there’s anything we haven’t covered please feel free to send us an email, post a message or call our supportive team.

How do I check booking availability?
Enter your preferred dates into our booking form and our programs team will get in touch with you.

How do I make a booking enquiry?
Simply submit one online, here. We have a comprehensive online booking management system for group leaders.

Is your facility accessible to groups with special needs?
Yes, we welcome guests and groups with special needs.

How can I prepare my child or class for school camp?
We have prepared a helpful guide for school camps.

What are your terms and conditions?
Please view our conditions of hire for school camp bookings and group accommodation.

Where do I park?
Visitors must park in designated parking places at the front of the camp (if available) or spaces at the nearby Netball and Hockey Centre. There is a bus pull-in adjacent to the camp for unloading. At no time are visitors' cars to park in the bus pull-in area.

Do I book my own itinerary?
Our program team can make all your bookings for your program. School groups can select a list of activities based on curriculum and budget. After forwarding us a list of venue preferences, your program will be booked and an itinerary will be forwarded to you.

How do we arrange payment for our urban activities? 
We will take care of the booking and send you the payment details.

What time should we arrive to camp?
Arrival time needs to be no later than 4:45pm on the first day as we are required to hold an induction, our Welcome to Camp, before dinner is served.

What are the check in and check out times?
Check in is from 2pm and check out is by 10am. If you’d like to check in or out outside of these hours, please contact our Programs Team. A fee will apply for early check in or late check out.

How do I find out more about Urban Camp?
If you can’t find what you need on the website contact one of our friendly staff by email or phone. Our social media channels also provide an insight into life at Urban Camp view our Instagram and Facebook pages here.