FAQ
You’ll find most questions answered within the website, but here’s a few of the more popular questions we get asked. If there’s anything we haven’t covered please feel free to send us an email or call our supportive team.
How do I check booking availability?
Enter your preferred dates into our booking form and our programs team will get in touch with you.
How do I make a booking enquiry?
Simply submit one online, here. We have a comprehensive online booking management system for group leaders.
Is your facility accessible to groups with special needs?
Yes, we welcome guests and groups with special needs.
What should I bring to camp?
Packing well for camp is key - not just the items you pack but also what you carry your belongings in.
Keep in mind that each guest needs to carry their own bag. We have both downstairs and upstairs accommodation, this may include carrying luggage up two flights of stairs.
These are items you need to bring to camp:
sleeping bag (please do not tie to luggage)
single fitted sheet (to cover the mattress)
pillowcase (we supply pillows - pillows and mattresses are hygienically cleaned after each guest departs)
towel
drink bottle
bag to pack everything in
*Remember to label each child's possessions.
Carry-on luggage works best
Backpacks and small cabin size cases are practical options for bringing your belongings to camp. Think about whether it’s easy to lift and move around between the train station/bus and camp. Large suitcases and sports bags (duffle bags) may hold a lot of luggage but are difficult to carry. There is a 10kg limit for luggage.
Quick Links
How can I prepare for camp?
We have prepared a helpful guide for camps.
What are your terms and conditions?
Please view our conditions of hire for group bookings.
Where do I park?
Visitors must park in designated parking places at the front of the camp (if available) or spaces at the nearby Netball and Hockey Centre. There is a bus pull-in adjacent to the camp for unloading. At no time are visitors' cars to park in the bus pull-in area.
What are the check in and check out times?
Check in is from 2pm and check out is by 10am. If you’d like to check in or out outside of these hours, please contact our Programs Team. A fee will apply for early check in or late check out.
How do I find out more about Urban Camp?
If you can’t find what you need on the website contact one of our friendly staff by email or phone. Our social media channels also provide an insight into life at Urban Camp view our Instagram and Facebook pages here.