Frequently Asked Questions

Welcome to our FAQ page for group accommodation. You'll find answers to our most commonly asked questions below. If you need additional information, please contact our supportive team.

Booking Information

How do I make a booking enquiry?
Simply submit one online here. We have a comprehensive online booking management system for group leaders.

What are your terms and conditions?
Please view our conditions of hire for group bookings.

Preparing for Camp

What should I bring to Urban Camp?
Packing well is key - not just the items you pack but also what you carry your belongings in. Keep in mind that each guest needs to carry their own bag. We have both downstairs and upstairs accommodation, which may include carrying luggage up two flights of stairs. These are items* you need to bring:

Sleeping bag (please do not tie to bag)
Single fitted sheet (to cover the mattress)
Pillowcase only (we supply pillows - pillows and mattresses are hygienically cleaned after each guest departs)
Towel
Drink bottle
Bag to pack everything in

*Remember to label your possessions.

What type of luggage works best?
Backpacks and small cabin size cases are practical options for bringing your belongings to Urban Camp. Think about whether it's easy to lift and move around between the train station/bus and Urban Camp. Large suitcases and sports bags (duffle bags) may hold a lot of luggage but are difficult to carry. There is a 10kg limit for luggage to ensure everyone can manage their own belongings and to accommodate storage limitations.

How can I prepare for Urban Camp?
We have prepared a brochure for groups with information to help your group get ready for your stay. Our friendly staff are available here for more information.

Is there a complete packing list available?
Yes, view our comprehensive Camp Packing List for a detailed checklist of recommended and required items.

Facilities & Accessibility

Is your facility accessible to groups with special needs?
Yes, we welcome guests and groups with special needs. Our facilities include:

Wheelchair accessible entrances and pathways
Ground floor accommodation options
Accessible bathrooms and showers
Staff trained to assist guests with various needs
Staff can recommend accessibility equipment hire suppliers

Please inform us of any specific requirements when booking so we can ensure appropriate accommodations are available.

Do you accommodate special dietary requirements?
Yes, our kitchen can cater to most dietary requirements including vegetarian, vegan, gluten-free, dairy-free, and various food allergies. Please provide dietary information when completing your booking.

Arrival & Departure

Where do I park?
Visitors can park in the limited designated parking places at the front of Urban Camp (if available) or at free car parks further along Brens Drive. There is a bus pull-in adjacent to the camp for unloading but visitors' are not to park in the bus pull-in area.

What are the check in and check out times?
Check in is from 2pm and check out is by 10am. If you'd like to check in or out outside of these hours, please contact our Programs Team. A fee will apply for early check in or late check out (subject to availability).